Adults 18+ in Australia only. If you have submitted an order at Xorvila and now need to change a detail or cancel it, the site’s published order rules describe the conditions around order acceptance and the practical path for a request. This guide summarises what the current Terms and Conditions, Shipping Policy and Returns and Refunds Policy actually say, what to check before you write to Xorvila, and which policy applies at each stage.
Tobacco contains nicotine, which is addictive, and smoking causes serious health risks. This is a factual pre-order and order-status guide for Australian adults. It is not medical advice, encouragement to smoke, or a promise that an order will be accepted, changed, cancelled, refunded or delivered.
What the published rules say about orders after checkout
Two policy pages directly describe what happens to an order after it is submitted. The Terms and Conditions say that submitting an order does not guarantee acceptance, and that an order may be declined or cancelled when age, location, availability, pricing, security or legal requirements cannot be satisfied. The Shipping Policy adds that orders with incomplete, inaccurate or ineligible delivery details may be held or cancelled, and that processing and delivery estimates are shown for guidance and are not guaranteed.
These statements describe the conditions Xorvila applies to orders. They are not a description of self-service controls, and neither page promises that a particular outcome — acceptance, change, cancellation or delivery — will occur.
Can I request a change or cancel my order?
The published Xorvila policies do not describe a self-service button for changing or cancelling an order after checkout. The direct channel for a request is the Xorvila contact page: name the exact product, include the SKU, state the specific page or order issue, and include an order number only when relevant.
Whether a change or cancellation can be made depends on the order’s status and the published conditions. No policy promises that a request will be granted, so if you believe a detail on the order is wrong, contact Xorvila promptly with the order number and a concise description of the change you need. Keep the request to the smallest accurate record set.
What to check before you send the request
Before you write to Xorvila, confirm three basics from the confirmed order record: the order number, the exact product name or SKU, and the specific detail you want changed or the reason you want to cancel. The contact page sets a clear data boundary: do not submit card details, identity documents or unrelated personal history — send only the records needed to identify the order and the issue.
If the request is about a submitted order, use the contact page’s Order status enquiry type and keep product questions in a separate message. A concise, accurate request is easier to assess than a long account of the order history.
If the parcel has already been delivered
Once a parcel has been delivered, a different policy applies. The Returns and Refunds Policy says that change-of-mind returns may be restricted for regulated or sealed goods and must be assessed before anything is sent back. Do not return a product without receiving instructions and the correct return destination.
If the parcel arrives damaged, faulty, incomplete or different from the confirmed order record, contact Xorvila promptly with the order number, the exact product name or SKU, a concise description of the issue and clear photographs where relevant.
If Xorvila held or cancelled the order
If the order was held or cancelled by Xorvila rather than changed or cancelled at your request, the reasons come from the published order rules. Our guide Why Is My Xorvila Order on Hold or Cancelled? walks through the reasons the Terms and Conditions and Shipping Policy describe and what to check before contacting support.
For delivery problems, the Shipping Policy asks you to use the contact form with the order number and the delivery postcode if tracking is delayed or a parcel appears damaged, and not to publish personal delivery information in a public channel.
Before you order
Xorvila is an Australia-only adult service with an 18+ gate. Before you submit an order, review the Terms and Conditions and the Shipping Policy, confirm the exact product name, carton size, current AUD price and live stock marker on the live product page or the Xorvila Exact Product Directory, and check the Returns and Refunds Policy so you know what applies after delivery. Tobacco contains nicotine, which is addictive, and smoking causes serious health risks; nothing on this page is a health or safety claim or a promise about order changes, cancellations, refunds or delivery.